Terms of service and billing
These terms explain how workspace subscriptions and add-ons work. The plan name, billing period, price, and amount due are shown before you pay.
By registering for an OptiBiz POS account, you agree to use the platform responsibly and in accordance with these Terms and Conditions.
You confirm that the business and personal information provided during registration is accurate, complete, and up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out under your account.
OptiBiz POS provides tools for managing business operations, including sales, inventory, customers, reporting, taxation support, and related services. You agree to use the system only for lawful business purposes and not to misuse, interfere with, reverse engineer, or attempt unauthorized access to any part of the platform.
You are responsible for the accuracy of all records, transactions, tax information, customer details, product data, and business settings entered into the system. Where integrations such as KRA, payment providers, SMS, email, or third-party services are used, you understand that their availability and performance may depend on external providers.
OptiBiz POS may update, improve, suspend, or modify features from time to time to maintain security, performance, compliance, or service quality. We will take reasonable steps to protect your data, but you are also responsible for using secure passwords, managing user access, and keeping your account information safe.
By continuing with registration, you agree to receive important account, service, billing, security, and operational communications from OptiBiz POS.
If you do not agree with these Terms and Conditions, please do not complete the registration process.
Trials and subscriptions
Eligible new businesses receive a 14-day full-access trial. Paid plans cover the billing period selected at checkout. Annual plans cover 12 months and are charged upfront at the displayed annual price.
Access starts when payment is confirmed. A change to an active plan is normally scheduled after the current paid period ends. Your checkout shows when a scheduled change will take effect.
Renewal and cancellation
Paying by M-Pesa or offline does not set up an automatic debit; another payment is needed for the next period. Card renewal is optional and only starts if you select it at checkout. The renewal price and frequency are shown beside that choice. You can stop automatic renewal in Package Subscription; access remains through the period already paid for.
Add-ons
Add-ons are separate, one-time purchases at the checkout price. They run until the current base subscription ends. The add-on checkout shows the amount due and the capability you are buying.
Payment confirmation
Online purchases activate after successful payment confirmation. Offline payments require the reference shown at checkout and may need review before access is granted. If a payment is pending, do not repeat it until its status is clear.